Privacy Policy

Effective date: 20/01/2026

1. Introduction

Collectables to life (Promoter, “we”, “us” or “our”) is committed to protecting the privacy of personal information we collect. This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, how we store and secure it, and your rights in relation to your personal information.

Sales of physical store goods (excludes membership rewards program): All sales are final on completion of payment, you can apply to contact for a refund within 21 days of sale by contacting us a info@collectablestolife.com.au

refund may be excepted but up for discussion although collectables to life decision is final.

the customer may have to pay for return postage return a 10% restock fee may apply. in most cases a store credit will be awarded.

2. Scope

This Privacy Policy applies to personal information collected in connection with our sticker subscription service and the Collectables to life Major & Minor weekly draws (the “Promotion”), and through our website www.collectablestolife.com.au, email and other communications.

3. What personal information we collect

We may collect the following personal information from you:

- Identity and contact information: full name, date of birth, residential address, postal address, email address, phone number.

- Account and subscription details: username, subscription , subscription status, payment transaction dates and amounts (note: full payment card details are processed by our payment processor and are not retained by us except as required by the processor and applicable law).

- Prize draw entries and winner information: entries submitted (purchase- or AMOE-based), winner name (first name and suburb), any photograph, video or testimonial you provide consenting to publication.

- Transaction and payment information: details necessary to process payments (processed via third-party payment processors).

- Technical information: IP address, device and browser details, cookie identifiers and analytics data.

- Correspondence: any other information you provide in communications with us.

4. How we collect personal information

- Directly from you when you subscribe, enter the Promotion, submit an AMOE, communicate with us by email or mail, or otherwise provide information.

- Automatically when you visit our website (cookies and analytics).

- From service providers (e.g., payment processors) to the extent necessary to process subscription payments and administer entries.

5. Purposes of collection and legal basis

We collect and use personal information for the following purposes:

- To administer and operate the Promotion, verify eligibility, select and notify winners, and publish winners (where required).

- To process subscription payments, manage accounts and provide customer support.

- To communicate with you about your subscription, entries, promotions, updates and service changes (marketing communications subject to opt-out).

- To provide customer service and to respond to enquiries or complaints.

- To prevent, detect and investigate fraud or unlawful activity.

- To comply with legal and regulatory obligations.

Legal basis (where applicable): performance of a contract (subscriptions and prize fulfilment), consent (marketing communications), and legitimate interests (administration, fraud prevention, and service improvement), subject to applicable law.

6. Disclosure of personal information

We may disclose personal information to:

- Service providers and contractors who assist us in operating the website, processing payments, administering the Promotion and delivering prizes (e.g., payment processors, IT and hosting providers, delivery partners).

- Advertising and marketing providers (only with consent for marketing where required).

- Regulatory authorities, law enforcement agencies, or as otherwise required by law.

- Any other party with your consent.

We require third parties to protect your personal information in a manner consistent with this Privacy Policy.

7. International transfers

Some service providers we engage may be located overseas. By using our services and providing information, you consent to the transfer of your personal information to countries outside Australia and New Zealand where our service providers operate. We take reasonable steps to ensure such overseas recipients have appropriate safeguards in place.

8. Data security and storage

- We implement reasonable administrative, technical and physical measures to protect personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure.

- Unfortunately, no internet or electronic storage is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered or destroyed in breach of this Policy.

9. Data retention

- We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected (including administering subscriptions and the Promotion), for internal recordkeeping, and to comply with our legal obligations.

- Unless otherwise required, personal information will generally be retained for up to seven (7) years after the end of the customer relationship or as required by applicable law.

10. Access, correction and deletion

- You may request access to, correction of, or deletion of your personal information by contacting us at info@collectablestolife.com.au or at the postal address below.

- We will respond to requests in accordance with applicable law. In some circumstances we may refuse requests were permitted by law (for example, if retaining the information is necessary for legal compliance or to resolve disputes).

11. Marketing communications and opt-out

- Where we have your consent, we may use your personal information to send you marketing communications about our products, services and promotions.

- You may opt out of receiving marketing messages at any time by following the unsubscribe instructions in our emails or by contacting us at info@collectablestolife.com.au.

12. Cookies and tracking

- Our website uses cookies and similar technologies to collect information about your use of the site and to improve the user experience. You can disable cookies via your browser settings, but doing so may affect functionality.

13. Third-party links

- Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. Please review the privacy policies of any linked websites.

14. Complaints and regulator contacts

- If you have a concern or complaint about how we handle your personal information, please contact us at info@collectablestolife.com.au and we will investigate.

- You may also contact the Office of the Australian Information Commissioner (OAIC) for residents of Australia, or the Office of the Privacy Commissioner for residents of New Zealand, if you remain unsatisfied.

15. Changes to this Privacy Policy

- We may update this Privacy Policy from time to time. The updated policy will be posted on our website with an updated effective date.

16. Contact

- Promoter: Collectables to life

- Email: info@collectablestolife.com.au

-ABN:209626254132